Accredited ISO/IEC 20000-1 certification in Portugal. IT service management for MSPs and IT providers. ITIL-aligned audit. IAF-registered certificate. Free quote.
Internationally recognised in 100+ countries via IAF MLA-registered partners
Required by EU, UK and US government procurement
Supports NIS2, DORA and GDPR compliance frameworks
Expert bilingual team (EN/PT) with proprietary BALTUM tools
Competitive, predictable pricing with fixed-milestone project plan
Boundary definition, current-state assessment, and tailored project roadmap with fixed milestones.
Policy and procedure development, evidence framework mapped to the standard's control set.
Document review then operational audit, findings report, and formal nonconformity register.
Remediation support, certificate issuance via IAF-registered partner, and surveillance planning.
ISO/IEC 20000-1:2018 is the international standard for IT Service Management Systems, specifying requirements for planning, implementing, operating, and improving an SMS for IT service providers.
Our team includes qualified lead auditors fluent in English and Portuguese with expertise in information security, AI governance, and privacy. Proprietary BALTUM tools streamline certification — making it cost-competitive and predictable.